Error Code Details
E000 0001 Title Fixing temperature abnormal rise
Description The temperature detected by the main thermistor does not rise to
the specified value during startup control.
Remedy 1.Go through the following to clear the error: CLEAR > ENGIN >
ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and
AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit).
4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).
E001 0000 Title Fixing unit temperature rise detection
Description The reading of the main thermistor is 250 deg C or more continuously
for 200 msec.
Remedy 1.Go through the following to clear the error: CLEAR > ENGIN >
ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and
AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit).
4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).
E001 0001 Title Fixing unit temperature rise detection
Description The hardware circuit detects overheating of the main or sub thermistor
for 200 msec.
Remedy 1.Go through the following to clear the error: CLEAR > ENGIN >
ERRCLR; and then turn OFF and then ON the power.
2.Replace the DC Controller PCB (PCB4).
E001 0002 Title Fixing unit temperature rise detection
Description The reading of the sub thermistor is 295 deg C or more continuously
for 200 msec.
Remedy 1.Go through the following to clear the error: CLEAR > ENGIN >
ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and
AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit).
4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).
E002 0000 Title Fixing unit temperature insufficient rise
Description 1.The reading of the main thermistor is less than 115 deg C continuously
for 400 msec 1.3 sec after it has indicated 100 deg C.
2.The reading of the main thermistor is less than 150 deg C continuously
for 400 msec 1.3 sec after it has indicated 140 deg C.
Remedy 1.Go through the following to clear the error: CLEAR > ENGIN >
ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and
AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit).
4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).
E003 0000 Title Low fixing temperature detection after standby
Description The reading of the main thermistor is less than 140 deg C continuously
for 400 msec or more.
Remedy 1.Go through the following to clear the error: CLEAR > ENGIN >
ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and
AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit).
4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).
E004 0000 Title Thermistor disconnection detection error
Description When disconnection is detected with connector (J214) for 30 sec
continuously.
Remedy 1.Check connection of the Connector (J214).
2.Replace the Film Unit.
3.Replace the Fixing Assembly.
4.Replace the DC Controller PCB (PCB4).
E010 0001 Title Unstable rotation of the Main Motor (M1)
Description Detection is executed every 100 msec after the start of motor rotation;
however, the drive detection signal is absent for 2 sec.
Remedy 1.Replace the Main Motor (M1).
2.Replace the DC Controller PCB (PCB4).
E010 0002 Title Unstable rotation of the Main Motor (M1)
Description During motor rotation, detection is executed every 100 msec; however,
the drive signal is absent 5 times in sequence.
Remedy 1.Replace the Main Motor (M1).
2.Replace the DC Controller PCB (PCB4).
E014 0001 Title Unstable rotation of the Fixing Motor (M2)
Description Detection is executed every 100 msec after the start of motor rotation;
however, the drive detection signal is absent for 2 sec.
Remedy 1.Replace the Fixing Motor (M2).
2.Replace the DC Controller PCB (PCB4).
E014 0002 Title Unstable rotation of the Fixing Motor (M2)
Description During motor rotation, detection is executed every 100 msec; however,
the drive signal is absent 5 times in sequence.
Remedy "1.Replace the Fixing Motor (M2).
2.Replace the DC Controller PCB (PCB4)."
E020 0000 Title The path between the sub hopper and the developing assembly is
clogged with toner.
Description The Developing Assembly Toner Sensor (TS1) detects the absence
of toner,while the Sub Hopper Toner Sensor (TS2) detects
the presence of toner. With the Developing Cylinder Clutch (CL3)
turned on, the hopper feedscrew motor (M7) is rotated for 1 sec
intermittently 194 times; still, theDeveloping Assembly Toner Sensor
(TS1) does not detect the presence of toner. * Error occurs
after the delivery if a paper in passage exists.
Remedy 1.Replace the Developing Assembly Toner Sensor (TS1).
2.Replace the Sub Hopper Toner Sensor (TS2).
3.Replace the Toner Supply Assembly .
4.Replace the DC Controller PCB (PCB4).
E024 0000 Title The connector (J207) of Developing Assembly Toner Sensor
(TS1) is disconnected.
Description The Developing Assembly Toner Sensor (TS1) connection detection
signal is absent for 100 msec 10 times in sequence. * Error
occurs after the delivery if a paper in passage exists.
Remedy 1.Check connection of the Connector (J207).
2.Replace the Developing Assembly Toner Sensor (TS1).
3.Replace the DC Controller PCB (PCB4).
E024 0001 Title The Developing Assembly Toner Sensor (TS1) is disconnected.
Description <At LOW SPEED> - The developing assembly toner sensor (TS1)
ON counter is checked every 2.5 seconds, and the counter increments
1 count every 25 times when the sensor goes on, and 300
counts are reached. <At HIGH SPEED> - The developing assembly
toner sensor (TS1) ON counter is checked every 1.5 seconds,
and the counter increments 1 count every 15 times when the sensor
goes on, and 300 counts are reached.
Remedy 1.Check connection of the Connector (J207).
2.Correct the cable.
3.Replace the Developing Assembly Toner Sensor (TS1).
E025 0000 Title The connector (J207) of Sub Hopper Toner Sensor (TS2) is disconnected.
Description The Sub Hopper Toner Sensor (TS2) connection detection signal
is absent for 100 msec 10 times in sequence. * Error occurs after
the delivery if a paper in passage exists.
Remedy 1.Check connection of the Connector (J207).
2.Replace the Sub Hopper Toner Sensor (TS2).
3.Replace the DC Controller PCB (PCB4).
E025 0001 Title Failure of the Bottle Motor (M6)
Description The bottle motor (M6) is unlocked when it goes on for 12 consecutive
times at 0.1 sec. intervals. * Error occurs after the delivery if
a paper in passage exists.
Remedy 1.Replace the Bottle Motor (M6).
2.Replace the DC Controller PCB (PCB4).
E110 0001 Title Failure of the Scanner Motor (M21)
Description The Scanner Motor (M21) speed lock signal does not indicate a
locked state a specific period of time after the Scanner Motor (M21)
has been started. * The same condition is detected after the error
retry is performed.
Remedy 1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).
E110 0002 Title Failure of the Scanner Motor (M21)
Description The speed lock signal indicates a deviation 10 times in sequence
at intervals of 100 msec after the signal has indicated a locked
state. * The same condition is detected after the error retry is performed.
Remedy 1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).
E110 0003 Title Failure of the Scanner Motor (M21)
Description The scanner motor (M21) speed lock signal does not indicate a
locked state for 6.5 sec. after a switchover is made from low to
normal speed or for 8 sec. after a switchover is made from normal
to low speed. * The same condition is detected after the error retry
is performed.
Remedy 1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).
E196 0000 Title Error in EEPROM access
Description 20 retries failed after error occurred during communication with
EEPROM. * Error occurs after the delivery if a paper in passage
exists.
Remedy 1.Replace the DC Controller PCB (PCB4).
E197 0000 Title Error in communication of Laser Driver PCB (PCB14)
Description Communication error with Laser Driver PCB (communication data
failure)
Remedy 1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).
4.Replace the Main Controller PCB (PCB1).
E197 0001 Title Error in communication of Laser Driver PCB (PCB14)
Description Communication error with Laser Driver PCB (serial communication
failure)
Remedy 1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).
4.Replace the Main Controller PCB (PCB1).
E202 0001 Title There is an error in the detection of the CCD home position.
Description The attempt to detect the home position fails when the CCD is
moved forward.
Remedy 1.Disconnect and then connect the flexible cable(Relay PCB
(PCB2)-Main Controller PCB (PCB1) 64pin).
2.Replace the flexible cable.
3.Replace the CCD HP sensor (S22).
4.Replace the Scanner Motor (M21).
5.Replace the Relay PCB (PCB2).
6.Replace the Main Controller PCB (PCB1).
E202 0002 Title There is an error in the detection of the CCD home position.
Description The attempt to detect the home position fails when the CCD is
moved back.
Remedy 1.Disconnect and then connect the flexible cable(Relay PCB
(PCB2)-Main Controller PCB (PCB1) 64pin).
2.Replace the flexible cable.
3.Replace the CCD HP sensor (S22).
4.Replace the Scanner Motor (M21).
5.Replace the Relay PCB (PCB2).
6.Replace the Main Controller PCB (PCB1).
E240 0000 Title Error in controller communication
Description The serial communication error such as parity error or overrun error
is constantly detected.
Remedy 1.Check the Connectors.
2.Replace the DC Controller PCB (PCB4).
E240 0001 Title Error in controller communication
Description The serial communication error such as parity error or overrun error
is detected while printing.
Remedy 1.Check the Connectors.
2.Replace the DC Controller PCB (PCB4).
E261 0000 Title Error in Zero Cross
Description Zero Cross failed to be detected for 500ms or more while the relay
was ON. * The same condition is detected after the error retry is
performed.
Remedy 1.Check the Connectors.
2.Replace the DC Controller PCB (PCB4).
E500 0000 Title Communication error
Description The communication with the host machine is interrupted.
Remedy 1.Check the cable.
2.Replace the Finisher Controller PCB (PCB1).
3.Replace the DC Controller PCB.
E505 0001 Title EEPROM error
Description The checksum for the EEPROM data has an error.
Remedy 1.Replace the Finisher Controller PCB (PCB1).
E520 0001 Title Shift Motor (M4) error
Description The shift roller does not leave the shift roller home position when
the Shift Motor (M4) has been driven for 1.2 seconds.
Remedy 1.Replace the Shift Roller HP Sensor (S2).
2.Replace the Shift Motor (M4).
3.Replace the Finisher Controller PCB (PCB1).
E520 0002 Title Shift Motor (M4) error
Description The shift roller does not return to the shift roller home position when
the Shift Motor (M4) has been driven for 1.2 seconds.
Remedy 1.Replace the Shift Roller HP Sensor (S2).
2.Replace the Shift Motor (M4).
3.Replace the Finisher Controller PCB (PCB1).
E531 8001 Title Stapler Motor (M10) error
Description The stapler does not leave the staple home position when the Staple
Motor (M10) has been driven for 0.5 sec.
Remedy 1.Check the wiring between the Finisher Controller PCB and Stapler.
2.Replace the Stapler.
3.Replace the Finisher Controller PCB (PCB1).
E531 8002 Title Stapler Motor (M10) error
Description The stapler does not return to the staple home position when the
Stapler Motor (M10) has been driven for 0.5 sec.
Remedy 1.Check the wiring between the Finisher Controller PCB and Stapler.
2.Replace the Stapler.
3.Replace the Finisher Controller PCB (PCB1).
E532 0001 Title STP Move Motor (M1) error
Description The stapler does not leave the stapler move home position when
the STP Move Motor (M1) has been driven for 0.25 sec.
Remedy 1.Replace the Stapler Move HP Sensor (S10).
2.Check the wiring between the Finisher Controller PCB and the
STP Move Motor.
3.Check the stapler shift base.
4.Replace the STP Move Motor (M1).
5.Replace the Finisher Controller PCB (PCB1).
E532 0002 Title STP Move Motor (M1) error
Description The stapler does not return to the stapler move home position
when the STP Move Motor (M1) has been driven for 2.8 sec.
Remedy 1.Replace the Stapler Move HP Sensor (S10).
2.Check the wiring between the Finisher Controller PCB and the
STP Move Motor.
3.Check the stapler shift base.
4.Replace the STP Move Motor (M1).
5.Replace the Finisher Controller PCB (PCB1).
E540 0001 Title Tray Lift Motor (M11) time out error
Description The stack tray does not move within a specified time period.
Remedy 1.Replace the Tray Lift Motor (M11).
2.Replace the Finisher Controller PCB (PCB1).
E540 0005 Title Tray Lift Motor (M11) closing detect switch error
Description The FG input cannot be detected when the Tray Lift Motor (M11)
has been driven for 0.1 second.
Remedy 1.Replace the Stack Tray Clock Sensor (S13).
2.Replace the Tray Lift Motor (M11).
3.Replace the Finisher Controller PCB (PCB1).
E542 0001 Title Additional Tray Lift Motor (M12) time out error
Description The stack tray does not move within a specified time period.
Remedy 1.Replace the Additional Tray Lift Motor (M12).
2.Replace the Finisher Controller PCB (PCB1).
E542 0005 Title Additional Tray Lift Motor (M12) closing detect switch error
Description The FG input cannot be detected when the Additional Tray Lift
Motor (M12) has been driven for 0.1 second.
Remedy 1.Replace the Additional Tray Clock Sensor (S23).
2.Replace the Additional Tray Lift Motor (M12).
3.Replace the Finisher Controller PCB (PCB1).
E567 0001 Title Shift Roller Release Motor (M5) error
Description The shift roller does not leave the shift roller release home position
when the Shift Roller Release Motor (M5) has been driven for 0.1
sec.
Remedy 1.Replace the Shift Roller Release Sensor (S3).
2.Replace the Shift Roller Release Motor (M5).
3.Replace the Finisher Controller PCB (PCB1).
E567 0002 Title Shift Roller Release Motor (M5) error
Description The shift roller does not return to the shift roller release home position
when the Shift Roller Release Motor (M5) has been driven
for 0.06 sec.
Remedy 1.Replace the Shift Roller Release Sensor (S3).
2.Replace the Shift Roller Release Motor (M5).
3.Replace the Finisher Controller PCB (PCB1).
E56F 0001 Title Entrance Roller Release/Stopper HP Motor fails to move from HP
Description At initial rotation, when the Motor rotates for specified period of
time and cannot move from HP, it is detected as an error if the
same symptom occurs again after the first retry.
Remedy 1. Check if the Motor (M6) Connector is physically removed.
2. Replace the Motor.
3. Check if the Entrance Roller Release/Stopper HP Sensor (S5)
Connector is physically removed.
4. Replace the Entrance Roller Release/Stopper HP Sensor (S5).
E56F 0002 Title Entrance Roller Release/Stopper HP Motor fails to return to HP
Description At initial rotation, when the Motor rotates for specified period of
time and cannot return to HP, it is detected as an error if the same
symptom occurs again after the first retry.
Remedy 1. Check if the Motor (M6) Connector is physically removed.
2. Replace the Motor.
3. Check if the Entrance Roller Release/Stopper HP Sensor (S5)
Connector is physically removed.
4. Replace the Entrance Roller Release/Stopper HP Sensor (S5).
E571 0001 Title Gripper Open/Close Motor (M7) error
Description The gripper unit does not leave the gripper unit home position when
the Gripper Open/Close Motor (M7) has been driven for 0.25 seconds.
Remedy 1.Replace the Grip Arm Sensor (S13).
2.Replace the Gripper Open/Close Motor (M7).
3.Replace the Finisher Controller PCB (PCB1).
E571 0002 Title Gripper Open/Close Motor (M7) error
Description The gripper unit does not return to the gripper unit home position
when the Gripper Open/Close Motor (M7) has been driven for 0.15
seconds.
Remedy 1.Replace the Grip Arm Sensor (S13).
2.Replace the Gripper Open/Close Motor (M7).
3.Replace the Finisher Controller PCB (PCB1).
E575 0001 Title Gripper Unit Move Motor (M2) error
Description The gripper unit does not leave the gripper unit home position when
the Gripper Unit Move Motor (M2) has been driven for 3.8 seconds.
Remedy 1.Replace the Gripper Unit HP Sensor (S7).
2.Replace the Gripper Unit Move Motor (M2).
3.Replace the Finisher Controller PCB (PCB1).
E575 0002 Title Gripper Unit Move Motor (M2) error
Description The gripper unit does not return to the gripper unit home position
when the Gripper Unit Move Motor (M2) has been driven for 0.1
seconds.
Remedy 1.Replace the Gripper Unit HP Sensor (S7).
2.Replace the Gripper Unit Move Motor (M2).
3.Replace the Finisher Controller PCB (PCB1).
E602 0001 Title The built-in SD card is not detected
E602 1105 Title Access to the built-in SD card failed
E711 0001 Title Error in UFDI communication
Description The communication system error (such as reception timeout or
checksum error) occurred.
Remedy 1.Check and Replace the cable.
2.Replace the DC Controller PCB (PCB4).
3.Replace the Finisher Controller PCB.
E713 0000 Title Erroneous communication with finisher
Description The communication does not restart by the error retry after the
communication failure with the finisher.
Remedy 1.Check the cable.
2.Replace the DC Controller PCB (PCB4).
3.Replace the Finisher Controller PCB.
E716 0000 Title Erroneous communication with optional cassette pedestal
Description After the presence of a cassette pedestal has been detected, the
communication fails to be normal for 5 sec.
Remedy 1.Check the cable.
2.Replace the DC Controller PCB (PCB4).
3.Replace the Cassette Pedestal Driver PCB.
E716 0010 Title Failure of the communication with the 2-way unit
Description When the communication with the 2-way unit is faulty after detecting
the connection with the finisher.
Remedy 1.Install the 2-way unit.
2.Check the cable.
3.Replace the DC Controller PCB (PCB4).
4.Replace the 2-way unit driver PCB.
E719 0000 Title Erroneous communication with New Card Reader (serial communication)
E719 0002 Title Erroneous communication with Coin Vendor (serial communication)
E736 0000 Title Erroneous communication between CCU and controller.
E743 0000 Title DDI communication error
Description The communication error is detected between the Main Controller
PCB and the Reader Relay PCB.
Remedy 1. Connection error between the Main Controller PCB and the
Reader Relay PCB.
2. Failure of the Reader Relay PCB (PCB2).
3. Failure of the Main Controller PCB (PCB1).
E744 0001 Title Mismatched version between the language file and the Bootable
E744 0002 Title Oversized language file in HDD
E744 0003 Title Mismatched version between the language file and the Bootable
E744 0004 Title Language file reading error
E750 0100 Title The combination error of the DC Controller PCB (PCB4) and the
Main Controller PCB (PCB1).
E750 0100 Description When the combination of the hardware of the DC Controller PCB
(PCB4) and the Main Controller PCB (PCB1) or the firmware of
these is not correct.
Remedy 1. Update the correct firmware which matched the model.
2. Replace the Power Supply PCB (PCB3).
3. Replace the DC Controller PCB (PCB4). 4. Replace the Main
Controller PCB (PCB1).
E750 0200 Title The combination error of the DC Controller PCB (PCB4) and the
Main Controller PCB (PCB1). (In the case of the different country
model)
Description When the combination of the hardware of the DC Controller PCB
(PCB4) and the Main Controller PCB (PCB1) or the firmware of
these is not correct.
Remedy 1. Update the correct firmware which matched the model.
2. Replace the Power Supply PCB (PCB3).
3. Replace the DC Controller PCB (PCB4).
4. Replace the Main Controller PCB (PCB1).
E804 0000 Title Failure of the Power Supply Cooloing Fan (FAN6)
Description When lock signal is detected for 5 sec while the Power Supply
Cooloing Fan (FAN6) is stopped. * The same condition is detected
after the error retry is performed.
Remedy 1.Disconnect and then connect the connector (J205) on the DC
Controller PCB (PCB4).
2.Replace the Power Supply Cooloing Fan (FAN6).
3.Replace the DC Controller PCB (PCB4).
E804 0001 Title Unstable rotation of the Power Supply Cooloing Fan (FAN6)
Description When lock signal failed to be detected for 5 sec while the Power
Supply Cooloing Fan (FAN6) is driven. * The same condition is
detected after the error retry is performed.
Remedy 1.Disconnect and then connect the connector (J205) on the DC
Controller PCB (PCB4). 2.Replace the Power Supply Cooloing
Fan (FAN6). 3.Replace the DC Controller PCB (PCB4).
E805 0000 Title Failure of the Exhaust Fan (Rear) (FAN3)
Description When lock signal is detected for 5 sec while the Exhaust Fan (Rear)
(FAN3) is stopped. * The same condition is detected after the error
retry is performed.
Remedy 1.Disconnect and then connect the connector (J206) on the DC
Controller PCB (PCB4).
2.Replace the Exhaust Fan (Rear) (FAN3).
3.Replace the DC Controller PCB (PCB4).
E805 0001 Title Unstable rotation of the Exhaust Fan (Rear) (FAN3) or Finisher
Fan 1 (M8) or Finisher Fan 2 (M9)
Description 1.When lock signal failed to be detected for 5 sec while the Exhaust
Fan (Rear) (FAN3) is driven.
2.When lock signal failed to be detected for 5 sec while the Finisher
Fan 1 (M8) is driven.
3.When lock signal failed to be detected for 5 sec while the Finisher
Fan 2 (M9) is driven. * The same condition is detected after the
error retry is performed.
Remedy 1.Disconnect and then connect the connector (J206) on the DC
Controller PCB (PCB4).
2.Replace the Exhaust Fan (Rear) (FAN3).
3.Replace the Finisher Fan 1 (M8).
4.Replace the Finisher Fan 2 (M9).
5.Replace the DC Controller PCB (PCB4).
E805 0002 Title Failure of the Exhaust Fan (Front) (FAN4)
Description When lock signal is detected for 5 sec while the Exhaust Fan
(Front) (FAN4) is stopped. * The same condition is detected after
the error retry is performed.
Remedy 1.Disconnect and then connect the connector (J206) on the DC
Controller PCB (PCB4).
2.Replace the Exhaust Fan (Front) (FAN4).
3.Replace the DC Controller PCB (PCB4).
E805 0003 Title Unstable rotation of the Exhaust Fan (Front) (FAN4)
Description When lock signal failed to be detected for 5 sec while the Exhaust
Fan (Front) (FAN4) is driven. * The same condition is detected after
the error retry is performed.
Remedy 1.Disconnect and then connect the connector (J206) on the DC
Controller PCB (PCB4).
2.Replace the Exhaust Fan (Front) (FAN4).
3.Replace the DC Controller PCB (PCB4).
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